1. Overview
Welcome to Ignis Storm Phazerix Hotel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make reservations, or stay at our hotel.
By using our services, you consent to the data practices described in this policy. We are committed to protecting your privacy and ensuring the security of your personal information.
Key Principle: We only collect information necessary to provide you with exceptional service and will never sell your personal data to third parties.
3. How We Use Your Information
Service Delivery
- Process reservations and payments
- Provide hotel services and amenities
- Handle special requests and preferences
- Manage loyalty program benefits
Communication
- Send booking confirmations
- Provide customer support
- Share promotional offers (with consent)
- Send service updates and notices
Legal and Security Purposes
- Comply with legal obligations
- Prevent fraud and ensure security
- Resolve disputes and enforce agreements
- Meet regulatory requirements
4. Information Sharing
We Never Sell Your Data: Ignis Storm Phazerix Hotel does not sell, rent, or lease your personal information to third parties.
We May Share Information With:
- Service Providers: Payment processors, cleaning services, and IT support (under strict confidentiality agreements)
- Legal Authorities: When required by law or to protect safety and security
- Business Partners: Tour operators and travel agencies (only with your consent)
- Emergency Services: Medical or safety personnel when necessary
5. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for all data transmission
- Secure servers and firewalls
- Regular security audits and updates
- Multi-factor authentication systems
Operational Safeguards
- Staff training on data protection
- Access controls and monitoring
- Incident response procedures
- Regular backup and recovery systems
Data Breach Notification: In the unlikely event of a data breach, we will notify affected individuals and relevant authorities within 72 hours as required by law.
6. Cookies & Tracking Technologies
Types of Cookies We Use:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how visitors use our site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. We also use Google Analytics and similar tools to improve our services.
7. Your Privacy Rights
Access & Control
- Request access to your personal data
- Correct inaccurate information
- Delete your personal data
- Restrict processing of your data
Communication Preferences
- Opt-out of marketing communications
- Update communication preferences
- Request data portability
- Object to certain processing activities
To exercise any of these rights, please contact us using the information provided in the Contact section below.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
- Reservation Data: 7 years for tax and legal compliance
- Marketing Data: Until you opt-out or 3 years of inactivity
- Website Analytics: 26 months maximum
- Customer Service Records: 5 years for quality assurance
After the retention period, data is securely deleted or anonymized in accordance with our data destruction policies.
9. Children's Privacy
Ignis Storm Phazerix Hotel does not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Parents and guardians are responsible for monitoring their children's online activities. If you believe your child has provided personal information to us, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last Modified" date at the top of this policy
- Significant changes will be highlighted on our website
- We may send email notifications for material changes
- Continued use of our services constitutes acceptance of changes
We encourage you to review this policy periodically to stay informed about how we protect your information.